Q&A

1. Create a free customer account for your Company/Business 2. Add course licenses to the cart 3. Proceed to checkout 4. Fill in your details and choose payment method 5. Complete your purchase 6. After approved payment you get access to your course licenses in your customer account, under the tab “My courses” 7. Allocate the course licenses to yourself or your colleagues 8. The course participant receives an email with login link 9. The course participant logs in to the course portal and fills in their personal details to create their account (and so the personal course certificate can be created) 10. The course participant takes the course and answers the multiple-choice questions 11. After the course is completed the course participant downloads the personal course | See our terms and conditions for full terms and conditions.

Payment by credit card - Visa or MasterCard (with 3DSecure and/or CSC) is the easiest and fastest way. You get access to the course license(s) as soon as the payment is approved. If you want to Pay by Invoice then choose Pay by invoice as Payment method, and click on Request offer. If your request is approved, we will get back to you with an offer and more information via email within 1-5 working days. Let us know if you have any questions by sending an email to sales@mcleaned.com | See our terms and conditions for full details.

From the date of purchase/payment, you have 90 days to allocate a course license, after which the license is expired. After a course license is allocated, the course participant has 90 days to start and complete the course, after which the license is expired. Contact us if you need more time and we'll help you. We do not offer any refund for a paid course license, regardless of whether it is allocated, started, completed, or not. See our terms and conditions for details

Absolutely! However, we recommend that you complete the course at one and the same occasion. If you pause the course (to go to the restroom/Internet connection is lost/you must answer a telephone call/etc.) you can return to where you left and continue the course.

A course material is included, that can be downloaded by each course participant prior to the completion of the course. When the course participant has logged in, there is a course material with slides and glossary in PDF format to download under the tab Additional References, which serves as support during the course.

If you have clicked on the login link in your course invitation and you come to a login page where it says that the link is no longer valid (The link that you have used to login is no longer valid.), then you can click on "I've forgotten my username/password" link on the login page and follow the instructions to log in and start your course. If you have previously logged in to the course platform and want to continue your course, you can log in manually via https://mcleaned.litmos.com/ with your email address and your chosen password. If, despite the instructions above, you cannot log in or have problems, please contact us at support@mcleaned.com and we will help you.

You do not have to register for a certain date in order to take a course from M Clean Education, as all our courses are available around the clock, all year round - all you need to do is to buy course licenses and allocate to course participants. Each course participant can then take the course whenever it suits them.

It's easy: Create a free customer account account, add course licenses in cart and proceed to payment, then choose Pay by invoice as Payment method, and finally click on Request offer. If your request is approved, we will get back to you with an offer and more information via email within 1-5 working days. Let us know if you have any questions by sending an email to sales@mcleaned.com

The course participant needs to have his/her own (unique) email address, a computer/tablet/smartphone with a modern, updated web browser, Internet access and headphones/speakers. The e-mail address becomes the participant's unique username to which a course invitation is sent after allocation. Contact us if you have any questions on what is required, at support@mcleaned.com

You will have access to the course license(s) immediately after paying with credit card, you can then allocate the course license(s) to the course participant(s). When ordering by invoice, the course licenses will be available after approved order and fulfilled payment. When the course is allocated, a login email is sent out to the course participant's email address, who then can start the course