Q&A

How do we take a course?

1. Create a free customer account for your Company/Business 2. Add course licenses to the cart 3. Proceed to checkout 4. Fill in your details and choose payment method 5. Complete your purchase 6. After approved payment you get access to your course licenses in your customer account, under the tab “My courses” 7. Allocate the course licenses to yourself or your colleagues 8. The course participant receives an email with login link 9. The course participant logs in to the course portal and fills in their personal details to create their account (and so the personal course certificate can be created) 10. The course participant takes the course and answers the multiple-choice questions 11. After the course is completed the course participant downloads the personal course | See our terms and conditions for full terms and conditions.

How do we pay for the courses?

Payment by credit card - Visa or MasterCard (with 3DSecure and/or CSC) is the easiest and fastest way. You get access to the course license(s) as soon as the payment is approved. If you want to Pay by Invoice then choose Pay by invoice as Payment method, and click on Request offer. If your request is approved, we will get back to you with an offer and more information via email within 1-5 working days. Let us know if you have any questions by sending an email to sales@mcleaned.com | See our terms and conditions for full details.

Can we get a volume discount?

If you order 5 or more course licenses at the same time, you will receive a volume discount, which is displayed in the Shopping Cart and in the Checkout (the discount is deducted from the Total Price excl. VAT). The following discounts apply (subject to change) When ordering: 5-15 course licenses = 10% discount | 16-25 course licenses = 15% discount | 26-50 course licenses = 20% discount | ≥ 51 course licences = 25% discount |

How long do I have access to a course?

From the date of purchase/payment, you have 90 days to allocate a course license, after which the license is expired. After a course license is allocated, the course participant has 90 days to start and complete the course, after which the license is expired. Contact us if you need more time and we'll help you. We do not offer any refund for a paid course license, regardless of whether it is allocated, started, completed, or not. See our terms and conditions for details

Can I pause the course and continue later?

Absolutely! However, we recommend that you complete the course at one and the same occasion. If you pause the course (to go to the restroom/Internet connection is lost/you must answer a telephone call/etc.) you can return to where you left and continue the course.

Can I download course material before taking a course?

A course material is included, that can be downloaded by each course participant prior to the completion of the course. When the course participant has logged in, there is a course material with slides and glossary in PDF format to download under the tab Additional References, which serves as support during the course.

The link in my course invitation is not valid, what do I do now?

If you have clicked on the login link in your course invitation and you come to a login page where it says that the link is no longer valid (The link that you have used to login is no longer valid.), then you can click on "I've forgotten my username/password" link on the login page and follow the instructions to log in and start your course. If you have previously logged in to the course platform and want to continue your course, you can log in manually via https://mcleaned.litmos.com/ with your email address and your chosen password. If, despite the instructions above, you cannot log in or have problems, please contact us at support@mcleaned.com and we will help you.

Do we have to register for a specific course date?

You do not have to register for a certain date in order to take a course from M Clean Education, as all our courses are available around the clock, all year round - all you need to do is to buy course licenses and allocate to course participants. Each course participant can then take the course whenever it suits them.

How do we order by invoice?

It's easy: Create a free customer account account, add course licenses in cart and proceed to payment, then choose Pay by invoice as Payment method, and finally click on Request offer. If your request is approved, we will get back to you with an offer and more information via email within 1-5 working days. Let us know if you have any questions by sending an email to sales@mcleaned.com

What is needed to take a course?

The course participant needs to have his/her own (unique) email address, a computer/tablet/smartphone with a modern, updated web browser, Internet access and headphones/speakers. The e-mail address becomes the participant's unique username to which a course invitation is sent after allocation. Contact us if you have any questions on what is required, at support@mcleaned.com

When do we get access to the course licenses we've purchased?

You will have access to the course license(s) immediately after paying with credit card, you can then allocate the course license(s) to the course participant(s). When ordering by invoice, the course licenses will be available after approved order and fulfilled payment. When the course is allocated, a login email is sent out to the course participant's email address, who then can start the course

I have allocated a course license, but the course participant has not received a course invitation

The following may have happened: The course invitation has ended up in the Spam Mail folder, or: You have entered the wrong email address when allocating the course license (contact us if you want to undo the allocation) | The reason can also be that our training platform has not sent the course invitation yet, and that it will be sent out in soon. Please contact us if the course invitation has not arrived in the course participant inbox within 1 hour of the allocation. | If the course participant has previously completed courses at M Clean Education, he/she can log in to https://mcleaned.litmos.com/ and start the new course, even if the course invitation has not yet arrived, as long as the license has been allocated to the correct e-mail address.

How do I allocate a course to an employee?

After purchasing a course license, you can allocate the course to a colleague. Go to My Account and click on My Courses. Next to each course license, fill in the first name, last name and e-mail address of the person who will take the course, and click Allocate (Note! The e-mail address serves as the username and must therefore belong to the course participant and be unique). In case of problems with the allocation, please contact us at support@mcleaned.com

We are several who wants to take a course - How do we do that?

Ordering by invoice: Contact us at sales@mcleaned.com. | Pay by card: Purchase the number of course licenses you need (or a multipack if you want to get a discounted price), then allocate the course licenses to each course participant (NB: The e-mail address serves as the username and must therefore belong to the course participant and be unique). Each course participant receives an email with login details - The course participant logs in and takes the course. Keep in mind that a course license is only valid for one (1) course and one (1) course participant, and at the date of purchase you have 90 days to allocate the course license(s), after which the license(s) is/are expired. When a course license is allocated to a course participant, the participant has 90 days to start and complete the course, after which the license is expired. See our terms and conditions for full details.

Can I take the same course several times?

A course license is valid for one (1) course and one (1) course participant only. When a course is completed and approved, the course license is expired, and the course is removed from the course participant's account. However, the course certificate is still available for download under the tab Achievements. If you want to redo a course once again, you'll have to buy a new course license and allocate to yourself (or to the employee who wants to take the course once again)

How do I access my course certificates?

When a course is completed, a course certificate is created and can be downloaded under the tab Achievements in the course participant's account. We recommend that you download the course certificate immediately after completing the course, however, you can always download it when necessary (as long as the participant's account is active), at https://mcleaned.litmos.com/

Which courses should we take?

If you have any questions concerning which courses you should take, or how many course licenses you should buy, please contact us for assistance: sales@mcleaned.com