Q&A

Contact us at sales@mcleaned.com for more information

From the date of purchase/payment, you have 90 days to allocate a course license, after which the license is expired. After a course license is allocated, the course participant has 90 days to start and complete the course, after which the license is expired. We do not offer any refund for a paid course license, regardless of whether it is allocated, started, completed, or not. See our terms and conditions for details

A course material is included, that can be downloaded by each course participant prior to the completion of the course. When the course participant has logged in, there is a course material with slides and glossary in PDF format to download under the tab Additional References, which serves as support during the course.

If you have clicked on the login link in your course invitation and you come to a login page where it says that the link is no longer valid (The link that you have used to login is no longer valid.), then you can click on "I've forgotten my username/password" link on the login page and follow the instructions to log in and start your course. If you have previously logged in to the course platform and want to continue your course, you can log in manually via https://mcleaned.litmos.com/ with your email address and your chosen password. If, despite the instructions above, you cannot log in or have problems, please contact us at support@mcleaned.com and we will help you.

You will find all receipts for card purchases in your customer account at mcleaned.com. Log in via https://www.en.mcleaned.com/user/register/, click on My account and you will find all receipts under the "Account information" tab. Get in touch with us at support@mcleaned.com if you run into problems along the way and we'll help you

You do not have to register for a certain date in order to take a course from M Clean Education, as all our courses are available around the clock, all year round - all you need to do is to buy course licenses and allocate to course participants. Each course participant can then take the course whenever it suits them.

Payment by credit card - Visa or MasterCard (with 3DSecure and/or CSC) is the easiest and fastest way. You get access to the course license(s) as soon as the payment is approved. If you would like to order by invoice - please contact us for more information at sales@mcleaned.com | See our terms and conditions for full details.

Paying by card: 1. Create an account for your Company/Business 2. Add single course licenses or a multi-pack of course licenses to the cart 3. Proceed to checkout 4. Fill in your card details and complete your purchase 5. Allocate the course licenses to yourself or your employees 6. The course participant receives an email with login details 7. The course participant logs in and fills in their personal details (in order to be able to create the personal course certificate) 8. The course participant takes the course 9. The personal course certificate is ready for download immediately after course completion. | Contact us at sales@mcleaned.com if you want to order course licenses by invoice. | See our terms and conditions for full terms and conditions.

The course participant needs to have his/her own (unique) email address, a computer/tablet/smartphone with a modern, updated web browser, Internet access and headphones/speakers. The e-mail address becomes the participant's unique username to which a course invitation is sent after allocation. Contact us if you have any questions on what is required, at support@mcleaned.com

You will have access to the course license(s) immediately after paying with credit card, you can then allocate the course license(s) to the course participant(s). When ordering by invoice, the course licenses will be available after approved order and fulfilled payment. When the course is allocated, a login email is sent out to the course participant's email address, who then can start the course